Privacy Policy

1. Introduction

8ki Casino ("8ki," "we," "us," "our") is committed to protecting the privacy and personal data of all players and visitors who use the 8ki platform at 8ki.asia. This Privacy Policy ("Policy") describes how 8ki collects, uses, stores, shares, and protects your personal information in connection with your use of the 8ki website and services.

This Policy applies to all registered players, prospective players, and general visitors to the 8ki platform. It covers personal data collected online through the 8ki website, as well as data provided directly by you during account registration, identity verification, and customer support interactions.

We encourage you to read this Policy carefully. If you have any questions about how 8ki handles your personal data, please contact us using the details provided in Section 14.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, 8ki Casino is the personal information controller responsible for the personal data collected through the 8ki platform. As the data controller, 8ki determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable Philippine data protection law.

If you have any questions, concerns, or requests relating to your personal data, you may contact our Data Protection Officer (DPO) using the contact details set out in Section 14 of this Policy.

3. Data We Collect

8ki collects the following categories of personal data from players and platform users:

3.1 Identity Data

• Full legal name (as it appears on your government-issued ID);
• Date of birth (for age verification — 21+ requirement);
• Nationality and country of residence;
• Government-issued ID number (e.g., Philippine passport, driver's license, SSS/GSIS ID) — collected during KYC verification.

3.2 Contact Data

• Philippine mobile number;
• Email address;
• Residential address (for identity verification purposes).

3.3 Financial Data

• GCash or PayMaya account reference (mobile number associated with the e-wallet);
• Philippine bank account details (bank name, account name) for withdrawal processing;
• Transaction history (deposits, withdrawals, wagers, winnings) on the 8ki platform.

3.4 Technical Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session logs and platform activity data;
• Cookie identifiers and similar tracking data (see Section 8).

3.5 Gaming Data

• Game history, bet amounts, and outcomes;
• Bonus and promotion usage;
• Responsible gaming settings (deposit limits, self-exclusion status).

3.6 Communications Data

• Records of your communications with 8ki customer support (live chat transcripts, email correspondence);
• Feedback and survey responses submitted to 8ki.

4. How We Collect Your Data

8ki collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing identity verification (KYC), making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical and usage data collected automatically when you access the 8ki platform, including through cookies, log files, and similar technologies;
• Third-party sources: Identity verification data from KYC service providers; payment confirmation data from GCash, PayMaya, and Philippine banking partners; fraud prevention data from security service providers.

5. How We Use Your Data

8ki uses your personal data for the following purposes:

6. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 8ki processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your 8ki account, process transactions, and provide gaming services;
• Legal obligation: Processing required to comply with Philippine laws and regulations, including anti-money laundering (AMLA) requirements, PAGCOR-aligned gaming regulations, and the Data Privacy Act;
• Legitimate interests: Processing for fraud prevention, platform security, and improving the 8ki service, where such interests are not overridden by your privacy rights;
• Consent: Processing for optional purposes such as marketing communications, where we have obtained your explicit consent. You may withdraw consent at any time by contacting 8ki support.

7. Data Sharing & Disclosure

8ki does not sell, rent, or trade your personal data to third-party marketers. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash (Mynt), PayMaya (Voyager Innovations), and Philippine banking partners — for the purpose of processing deposits and withdrawals;
• KYC / identity verification providers: Third-party services used to verify your identity and age in compliance with Philippine regulations;
• Game software providers: Licensed game studios whose games are hosted on the 8ki platform — limited technical data may be shared to facilitate gameplay;
• Fraud prevention and security services: Third-party providers that assist 8ki in detecting and preventing fraudulent activity;
• Regulatory and law enforcement authorities: Philippine government agencies, including PAGCOR and the Anti-Money Laundering Council (AMLC), where disclosure is required by law;
• Professional advisors: Legal, accounting, and auditing firms engaged by 8ki, subject to professional confidentiality obligations.

All third parties with whom 8ki shares personal data are required to handle such data in accordance with applicable Philippine data protection law and 8ki's data processing requirements.

8. Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit the 8ki platform. They help 8ki recognise your device, remember your preferences, keep your session active, and understand how you use the platform so we can improve it.

8.2 Types of Cookies We Use

• Strictly necessary cookies: Required for the platform to function — including session management, login authentication, and security. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and responsible gaming limits.
• Analytics cookies: Help 8ki understand how players navigate the platform so we can improve the user experience. Data collected is aggregated and anonymised.
• Marketing cookies: Used only with your consent to deliver relevant promotional content about 8ki games and offers.

8.3 Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of the 8ki platform. Strictly necessary cookies cannot be disabled as they are essential for platform operation.

9. Data Retention

8ki retains your personal data for as long as your account is active and for a period thereafter as required by Philippine law and regulatory obligations. Specifically:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with Philippine AMLA requirements;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations;
• Customer support records: Retained for three (3) years from the date of the interaction;
• Technical and analytics data: Retained in anonymised or aggregated form for up to two (2) years;
• Marketing consent records: Retained until you withdraw consent, plus one (1) year thereafter for compliance documentation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 8ki's data disposal procedures.

10. Data Security

8ki implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 8ki platform;
• Encryption of sensitive data at rest within 8ki's secure data infrastructure;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security audits and vulnerability assessments of the 8ki platform;
• Multi-factor authentication requirements for account access;
• Continuous monitoring for suspicious activity and potential data breaches.

11. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 8ki:

• Right to be informed: You have the right to be informed about how your personal data is collected and processed — which this Policy fulfils;
• Right of access: You may request a copy of the personal data 8ki holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 8ki's legal retention obligations;
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time;
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format;
• Right to lodge a complaint: You have the right to lodge a complaint with the Philippine National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of the above rights, please contact 8ki's Data Protection Officer using the details in Section 14. We will respond to all verified requests within thirty (30) days in accordance with the Data Privacy Act.

12. Children's Privacy

The 8ki platform is strictly intended for adults aged 21 years and above. 8ki does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account or use the 8ki platform.

13. Changes to This Policy

8ki reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via the platform or by email to the address registered on your account. The revised Policy will display an updated "Last Updated" date at the top of this page.

Your continued use of the 8ki platform following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how 8ki protects your personal data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 8ki, please contact our Data Protection Officer:

Data Protection Officer — 8ki Casino
Email: [email protected]
Support Email: [email protected]
Live Chat: Available 24/7 on the 8ki platform
Response Time: Within 30 days for formal data requests; within 24 hours for general enquiries

You also have the right to lodge a complaint with the Philippine National Privacy Commission (NPC) if you are not satisfied with 8ki's response to your privacy concern. The NPC can be reached through the official Philippine government channels.